S.H.O.P. Library

General Practice is constantly being encouraged to work collaboratively to overcome a dwindling workforce and increased workloads.
It is becoming clearer to surgeries that share best practice that even the smallest ‘tweaks’ to some operational tasks can save time and costs.
S.H.O.P (See How Others Practice) aims to encourage the sharing of ‘best practice’ – from the something as simple as a holiday spreadsheet to a whole new process for handling prescription queries.
We have arranged the S.H.O.P. Library as simply as we can but we would encourage you to use the Search S.H.O.P. Library facility and the category links to find what you need.
All we ask in return is that you make a process or piece of work that has been positive in your practice available in the “library”
To do this, simply email it to the S.H.O.P team

Hot Topics

  • Larwood and Bawtry Primary Care Home

    Larwood and Bawtry Primary Care Home covers several villages, some of which have high levels of deprivation and disease. Two practices wanted to rebuild the primary care team to care for their local populations and work in partnerships with other organisations to ensure services improved and remained sustainable despite an increasing workload.

  • Self care

    Nobody likes to be ill, but it happens. When it does – and self care isn’t an option – patients want to visit a surgery with a friendly and efficient primary care team in pleasant surroundings.

  • Technology practice

    Haughton Thornley Medical Centres in Hyde has done much to make the most of technology to help support the high quality patient care they seek to provide.

  • Increase online appointment booking

    Find out how one practice is increasing the number of appointments patients book online using the Plan, Do, Study, Act cycle with this video diary.

Latest S.H.O.P. Library Resources

  • Practice-based Memory Clinic

    A mental health trust and GP practice have joined together to provide dementia assessment and a review service at the surgery – with great feedback from patients and professionals.

  • Patient Empowerment

    A patient has recounted a positive experience they had with self-care at a practice.
    The patient had access to all of their GP records online. This gave the person a great deal of confidence as, wherever they travelled, all the medical information needed was available.

  • Remote access to records

    A surgery has implemented mobile technology to help care for housebound patients.

  • Technology and triage service

    Read a case study from a surgery that has implemented a telephone and triage service for patients who wish to discuss a routine or urgent issue.

  • Audit Nurse Role
  • Organisational Development

    The NHS Leadership Academy has developed a list of case studies on organisational development.

  • Physio 'first contact' service

    GP practices may be able to provide patients with direct access to a physiotherapist, rather than with a GP, from next year.

  • Improve practice nurse use

    Practice saves 260 hours of GP time per year through better use of practice nurses.